common questions
Pricelists
How do I see prices from my suppliers?
You need to have an active subscription with Fibes. In your settings, click on the suppliers you are a customer of and send us documentation confirming this. Now you are ready to start using Fibes!
Can I add prices from suppliers that are not in Fibes?
The Fibes App is a tool for you to use for all your price lists. If you are missing a price list in the Fibes App, you can send it to us, and we will add the prices for you.
Can I change so that I see my selling price directly in the App?
You can set how you want to see your prices in the App. The original settings show purchase prices. You can add your chosen markup individually for each supplier. This makes it just as easy to raise or lower your prices in a few seconds when you need to.
Subscription
How much does a subscription to Fibes cost?
Fibe's App costs from 9 Euro per month. New users get a trial period of 15 days free of charge.
I share my workshop with another company. Do we need two subscriptions then?
You decide yourself who you want to share your login with. But you are the one on the invoice, and on the agency's invoice, if you order through the app.
Who can use Fibes App?
Anyone who works with interior fabrics and has a registered company can use the Fibes App.
QR codes
Should I print the QR codes myself?
We print all QR codes and send them to you in a letter.
How do you know which QR codes I should have?
You are responsible for sending us a list of which fabric samples you have with the respective agency.
What happens if a QR code is lost or destroyed?
Contact us and tell us which fabric the QR code belonged to and we will send you a new one.
My supplier has sent me a new price list. Do I need new QR codes for their samples now?
You never have to replace a QR code due to price changes. Send us the new price list and we will update the prices in Fibes app.
Account
How do I delete my account?
Not happy with Fibes? We hate to see you leave, but if you must go you can delete your account from inside the app. Once you have opened the app, from the menu select the 'Delete account' option. If you no longer have access to the app, your account can be removed by sending an email from the address used to create your account to service@fibes.se and request account deletion. Then we will take care of the rest.