common questions
QR codes
Should I print the QR codes myself?
We print all QR codes and send them to you in a letter.
How do you know which QR codes I should have?
You are responsible for sending us a list of which fabric samples you have with the respective agency.
What happens if a QR code is lost or destroyed?
Contact us and tell us which fabric the QR code belonged to and we will send you a new one.
My supplier has sent me a new price list. Do I need new QR codes for their samples now?
You never have to replace a QR code due to price changes. The system is automatically updated when there is a price change. The price displayed when you scan the QR code is the current price.
Subscription
How long is your commitment period?
We do not use binding periods. Exit whenever you want.
I share my workshop with another company. Do we need two subscriptions then?
You decide yourself who you want to share your login with. But you are the one on the invoice, and on the agency's invoice, if you order through the app.
How much does a subscription to Fibes cost?
It costs nothing to use Fibe's app!
Who can use Fibes App?
Anyone who works with interior fabrics and has a registered company can use the Fibes App.
AGENCIES
How long is your commitment period?
We do not use binding periods. Exit whenever you want.
Should I create the QR codes myself?
We create and print all QR codes and send them in a letter to your customers.
How much does it cost to join Fibes?
It costs nothing to join Fibe's app. You only pay when your customers place their order through us.
Will everyone be able to see our prices?
No, only users who are customers of yours can see the prices. Everyone can see and browse your selection.
My customers' prices may look different, does it work in the app?
We are aware that customers have negotiated different prices. Therefore, we ensure that the right user gets the right price from all agencies.